this post was submitted on 21 Aug 2023
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the_dunk_tank
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One of the most pernicious parts of this fucking shit is that this collects reams and reams of data, but that data is a rough fit for the actual information they're trying to extract, and it's bound to be reviewed by people who fundamentally have no idea what it really means.
So not only are they actually squeezing every drop of sweat from employees, and using it as an excuse to constantly record people who might try to organize, which is the obvious use- it's also constantly harassing people who are just trying to do the fucking work, labeling them as making mistakes when they aren't.
Yeah, some upper management goon is gonna come up with some impossible KPIs
Yeah that and just, picking stupid ones that sort of sound right and getting really obsessed with them. Like if camera-monitored drivers need to watch someone drifting into their lane or something, the thing might dock them points for "inattentiveness" because they weren't looking ahead. Or customer eye contact, or stance, or time between orders for baristas. Shit like that.
They get these whizz bang technologies from consultants that could potentially be insightful (at least for their own benefit) if the people using them were thoughtful and educated enough to understand the limitations of the data, but they aren't.