My dad was trying to get a grooming appointment for his cat something that should take all of 5 minutes over the phone, checking a calendar and penciling it it, but no gotta do it through a web portal then an app, and make sure you put in your credit card number!

ofc my dad got more and more angry as even I was messing around with this crap going over fields over and over because I put in the wrong number, ugh. Bring back simple shit please.

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[–] FourteenEyes@hexbear.net 61 points 10 months ago

Nobody's pointed out the fact that this is also literally offloading clerical work to the customer.

Everything is such a giant pain in the ass now.